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Frequently Asked Questions
APPOINTMENTS
Absolutely! We love showing people where our dresses are made. We have our entire range here for Brides to try and each dress is made to order. We have our recommended alterations team under our same roof to ensure the perfect fit. You can come hang out at our calming space which is dedicated to just you and your team for your entire appointment and have your dress made from scratch.
Our dresses are all made completely to order at our studio in Cardiff. This means we take a little longer than most places as our small team dedicate the time to ensuring your outfit is perfect for you. Our current standard lead time is 6 months with the option of a rush order. Our rush orders are available for turnaround of 3-6months. We always suggest to allow 6-8 weeks for any necessary alterations on top of these lead times.
Our studio is appointment only so please don’t call in with out one! We’re always squirrelling away on dresses or might be in the middle of a current appointment. We take appointments Thursday - Saturday. You can make an appointment via our online system here
You can also make an appointment with any of our stockists by contacting them directly.
We have an online system that you can book in here. If you can let us know on your booking what you’re interested in, your budget and dress size it will give us a great idea to get you set up before coming in!
We recommend a good bra, nude underwear and heels if you intend to wear them! Most of our dresses have no structure so a good bra is key.
Most of our dresses can be made around your underwear to ensure that everything is covered so you don’t have to go that low on our backs if you need some support up front!
We recommend bringing no more than 3 people to the appointment with you (4 in total)
We can accommodate up to 6 but just need a little heads up before hand!
Bare in mind, too many opinions can be overwhelming! A few close friends or family whose opinions align with yours are a good team to bring along
We do, initial appointments are £35 and £95 for a bespoke appointment. Initial appointment fees are redeemable aganst purchases over £1500 excluding rush order fees, bespoke fees or accessories.
Bespoke appointment fees are non refundable as this includes our designers time to source fabrics and sketch.
These fees are payable at the time of the booking and are refundable with 7 days notice of cancellation.
GENERAL Q's
Ideally, shopping for your outfit no less than a year before the wedding will make your whole process a lot less stressful for you! Our lead time is currently a minimum of 6 months plus 6-8 weeks for your alterations after collecting your outfit. We advise 10-14 months before your wedding to shop.
Of course! However, all of our dresses are made specifically to each order so once they are in production, we can not refund any money and they can not be returned. We suggest giving your gown a try on somewhere first if at all possible or at least a similar style to give you the best idea possible before ordering. We also offer virtual appointments!
You can find all of our stockists on our stockist page. We also occasionally have trunk shows at new spots, you can keep up to date with these on our social media or by signing up to our mailing list
The benefit of our dresses being made to each order means we can cater to brides wishing to make minor changes to our styles. We often add/remove/change sleeves, higher backs and lower necklines. We can also add or remove trains to most of our dresses. Contact us about what it is you’d like to do before ordering to make sure it can be done
Our outfits vary in pricing with most of our outfits sitting between £1900-£2900. Our structured, floral and more hand sewn pieces go up to £4400.
Our prices may vary slightly through our boutiques so please contact them direct for pricing if approaching them
We rarely discontinue any of our pieces unless we can no longer get the fabrics! We will occasionally hold sample sales in store. Keep an eye on socials for any events!
Sometimes we make things specifically for a shoot or one off events. Other times we may have discontinued pieces. Pop us an e-mail with a pic of what you've seen and we can let you know if we can still make it or have the sample available!
If you have a specific idea in mind of something you want, by all means pop us an e-mail or give us a call! We do not under any circumstances copy any images of dresses you give us. Our bespoke service starts at £3800 and our appointments are charged at £95 which is non redeemable against your purchase. Our designer will chat with you through every option of shape, fabric and embellishment and sketch you up some of our ideas. We make all of our patterns bespoke for you so you need a pretty good idea of what will suit you as there’s no going back!
Our bespoke service requires multiple meetings and fittings directly with our designer and prices can increase at any point depending on work involved.
Oh man - we work with so many amazing suppliers we’re always happy to give you anything you need from photographers to food, make up to shoes. We've been in the industry over 10 years so just ask us what you’re after and we’ll give you all our pals details.
ABOUT US
We have our pride and joy studio set up in the heart of Cardiff and we’re so proud to be Welsh! We love our city and all it offers and welcome you to come have a look around.
We can recommend endless places to stay, to eat and to visit from central Cardiff to the mountains and to the coast. We've lived here our whole lives and BOY is it a great country. So much so, we designed a collection all about it.
Right here! Our team of skilled seamstresses work right here in our studio. from design to pattern cutting to the final touches. Everything is made in house and we're very proud of that!
Boutiques + Shoots
Hell yeah you can! We have a line sheet and lookbook if you want to get in touch, pop an e-mail to trade@eandwcouture.co.uk
We offer a wide exclusivity range for our stockists and have an inclusive sizing structure with pattern adaptations available, as well as all the other perks like regular Fritz updates and pocket add ons.
We do but we need the shoots to fit in with our brand and have signed models so please consider this when e-mailing us! We get a lot of enquiries for shoots so please don’t be offended if you don’t hear back from us!
Pop an e-mail to info@eandwcouture.co.uk with a mood board, suppliers involved, your models portfolio with measurements and which outfits you're interested in loaning.
We charge for postage and any dry cleaning fees incurred.
Alterations
Yes, most of our brides will require some form of alteration to their completed outfit.
Even though your dress is made to order, it’s created based on standard sizing and measurements taken during your appointment. Small changes in posture, fabric stretch, or how fitted you’d like the dress to feel can all affect the final fit.
Think of your dress as 90% finished – alterations are the final step to make it perfectly yours.
It’s completely normal (and expected) to need tweaks to the hem, straps, waist, or bust once your dress arrives. Wedding dresses also fit very differently to everyday clothes – they’re structured, layered, and designed to sit in a specific way on the body. This can feel unfamiliar at first, but we’ll guide you through it.
We offer a cost-effective alterations service with our trusted seamstress, Kate, who knows our designs inside out and works closely with us to make sure everything fits exactly as it should.
Once your dress is finished, we’ll invite you back to the studio for your collection appointment. At this point, we recommend booking a 'Collection with in house alterations' with our recommended seamstress, Kate. She works closely with our team and knows every design inside out – so you’re in expert hands.
The alterations process usually involves 2–4 fittings depending on how many adjustments are needed and how you’d like the dress to feel. Most common tweaks include adjusting the hem, waist, straps, bust, or overall fit to suit your shape and comfort.
Alterations are not included in the dress price, as every bride’s needs are different. Our in-house service is designed to be cost-effective, with prices typically ranging from £150–£300 for standard adjustments although this is not a minimum or maximum, just a guideline. We’ll always give you an idea of what to expect during your fitting so there are no surprises.
We recommend booking your slot with Kate as soon as you have purchased your dress. Your alterations will take around 6–8 weeks before your wedding, to give you time to perfect everything without a rush.
You are not obliged to use our recommended seamstress and can use someone closer to home if this is more beneficial to you. Please ensure you book your slot with them early incase of their books filling up during wedding season. Our price guides are for our recommended seamstress only and we can not be responsible for prices quoted elsewhere.
We have a recommended alterations seamstress who is available to contact directly on kate@eandwcouture.co.uk. Please note, Kate is a separate business and all enquiries should be directed to her.